QUALITY ASSURANCE

Front Line Training works to clear objectives and timetables, negotiated in advance with the contracting organisation and the staff involved.

We believe in the value of measurable outcomes and of an organisational commitment to their future evaluation and review.

Success indicators are negotiable, but are likely to include:

• a high degree of trainee/client satisfaction, based on written evaluations and verbal feedback
• evidence of increased individual commitment when implementing E&D policies
• Equality action plans or targets that complement existing strategic and organisational priorities
• More effective working practices
• More coherent E&D feedback from staff involved in audits, inspections and self-assessment activities
• more effective working practices, based on training feedback from Managers and staff and the evidence provided from Staff Appraisals, Evaluations and other identified Review mechanisms